The Soft Skills of Working

The Soft Skills of Working by Murphy and OConner

The Soft Skills of Working by Murphy and OConner

Submitted by Tim Murphy  and Shannon O’Connor

When you’re seeking employment, your soft skills (also referred to as “people skills”) can be as important as the hard skills/abilities that are required to achieve success on the job.  Companies seek candidates with both types of skills when hiring for most positions.  That’s because if you can’t get along with others, don’t have a positive attitude, can’t work well as part of a team, and aren’t able to think creatively and critically it may not matter how talented you are.

Essential Questions

1. What are some effective strategies for dealing with difficult co-workers?
2. How can I resolve a workplace conflict?
3. What does good customer service look like and what impact does it have on a business?
4. What is appropriate workplace communication etiquette and how can I improve those skills?
5. What does good leadership look like?

Resources:

How to Resolve a Conflict at Work