Communication
Credit Policy for utility company
by Nancy Bardo
Strategy Name: Credit Policy for utility company
Students will need to develop the credit policy for a utility company. Often, utility customers may have no credit (i.e., an 18 year old moving out on their own for the first time). Students need to determine what information they want to know about the customer before they grant the credit. Keep in mind that since there is no competition, your utility company is the only option the customer has. Another thing to consider is local laws protecting the individual customer.
The Soft Skills of Working
The Soft Skills of Working by Murphy and OConner
The Soft Skills of Working by Murphy and OConner
Submitted by Tim Murphy and Shannon O’Connor
When you’re seeking employment, your soft skills (also referred to as “people skills”) can be as important as the hard skills/abilities that are required to achieve success on the job. Companies seek candidates with both types of skills when hiring for most positions. That’s because if you can’t get along with others, don’t have a positive attitude, can’t work well as part of a team, and aren’t able to think creatively and critically it may not matter how talented you are.
Essential Questions
- What are some effective strategies for dealing with difficult co-workers?
- How can I resolve a workplace conflict?
- What does good customer service look like and what impact does it have on a business?
- What is appropriate workplace communication etiquette and how can I improve those skills?
- What does good leadership look like?
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